Personal/Health Information Privacy Commitment and Policy

At Saint Elizabeth, your privacy is important to us. To help you understand how Saint Elizabeth protects clients' confidential personal/health information, we have developed the following Personal/Health Information Privacy Commitment document. This Privacy Commitment is Saint Elizabeth's commitment to you, as a valued client, that we will protect your personal/health information by adhering to the following principles:

  • Saint Elizabeth staff will safeguard, according to strict standards of security and confidentiality, any information you share with us.
  • Saint Elizabeth will limit the collection, use and disclosure of client information to what is necessary to deliver comprehensive health care services or to administer our home health business for clients.
  • Saint Elizabeth will only permit its authorized employees - those who are either providing direct health care service or providing administrative support - to have access to client information. In summary, only those staff who have a need to know or a right to know will have access to client information. This will apply to information in all forms - paper client charts, administrative forms, and electronically-based information.
  • All Saint Elizabeth employees will sign an individual confidentiality and privacy commitment upon employment. This commitment will be reviewed on a regular basis. All employees will undergo rigorous privacy education and regularly review privacy policies and procedures. Employees who violate our Privacy Commitment will be subject to our normal performance management process.
  • Saint Elizabeth will not reveal client information to any external organization unless we have previously informed the client in disclosures or agreements, have been authorized by the client, or are required to do so by law.
  • Whenever Saint Elizabeth hires other organizations to provide support services, they will be required to conform to our privacy standards and to allow us to audit them for compliance.
  • Saint Elizabeth will not use or share - internally or externally - personally identifiable medical information for any purpose other than the provision or administration of a client's home health service or account, or as disclosed to the customer when the information is collected, or to which the customer consents.
  • Saint Elizabeth will strive to keep all client files complete, up-to-date and accurate. We will advise clients how and where to conveniently access their health record information and how to notify us of errors, which will be promptly corrected.
  • Website visitors ONLY: Please note that the Saint Elizabeth webiste uses Remarketing with Google Analytics to advertise Saint Elizabeth's services and our website content online. Third-party vendors, including Google, may show these ads on sites across the Internet. Saint Elizabeth and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads linking to relevant pages on, based on past visits to the website. Please be assured that this data does not link to or include any client information, nor are the statements above affected.
  • Saint Elizabeth has appointed a Privacy Officer to oversee, monitor and report all client privacy issues and concerns. You may contact the privacy officer at:

    Privacy Officer
    Saint Elizabeth Health Care
    90 Allstate Parkway, Suite 300
    Markham, Ontario L3R 6H3

    Tel: 905.940.9655  ext. 144444
    Fax: 905.940.9934

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