Service Coordinator

Location: Markham
Region: Greater Toronto Area (GTA)
Employment Status: Part Time
Opened Date: 2014-10-22

Saint Elizabeth is an award-winning not-for-profit and charitable organization, known for its track record of social innovation, applied research and breakthrough clinical practices in home and community care. Our team of 7,000 nurses, rehab therapists, and personal support workers deliver more than six million health care visits annually.

POSITION SUMMARY:

Working from our Service Delivery Centre based in LOCATION, this position will be responsible for the efficient and effective coordination of client care.

RESPONSIBILITIES:

  • Provide schedule planning support to health care team
  • Appropriately schedule staff to ensure continuity of care in the provision of service delivery
  • Update and maintain an electronic client database
  • File and maintain client records
  • Perform data entry of all relevant client, employee and billing information
  • Respond to all caller inquiries with efficiency and appropriate urgency
  • Provide support to billing activities
  • Generate and distribute various scheduling and billing reports
  • Investigate and follow up in errors/discrepancies in services ordered or provided.
  • Other office administrative duties as assigned.

REQUIREMENTS:

  • Must be available days, evenings and weekends
  • Intermediate data entry/keyboarding skills
  • Experience using a PC database
  • Intermediate reading comprehension and excellent verbal communication skills
  • Demonstrated customer service skills and problem solving
  • Adaptability and the ability to deal with tight deadlines
  • An ability to work independently
  • An ability to prioritize, multi-task and deal with competing priorities
  • Good personal organizational skills
  • Courses in medical administration or health care training are preferred
  • Related work experience and a familiarity with community health care services is preferred
  • Basic computer skills in MS Word and MS Excel are preferred