Community Crisis Worker

Location: Peel Region
Region: Greater Toronto Area (GTA)
Employment Status: Full Time
Opened Date: 2014-09-11

Saint Elizabeth Health Care is a premier provider of community health care in Ontario. Building on our commitment to mental health and addiction services and in collaboration with key partners, we offer an opportunity to be a part of a community based crisis program.

This program provides specialized crisis services to individuals who have mental health, addiction and cognitive difficulties.  We currently require a Community Crisis Worker to provide community crisis response supporting our crisis line, mobile response, crisis management, diversion and transitional support activities. Working closely with other services and as part of a multidisciplinary team, you will provide a timely response to crisis calls from individuals, family/ caregivers, healthcare providers and the community at large.


•Provides timely response including mobile response and coordinates with appropriate
resources for crisis stabilization and follow up support
•Assesses client’s crisis needs including risk and safety, develops a safety plan and monitors
until necessary supports can be put into place
•Works collaboratively with a multidisciplinary team and community partners in implementing and supporting transitional strategies that will maintain an individual safely in the community
•Provides education to clients and their families
•Links clients to appropriate community resources and follows up to ensure referral completed
•Documents and maintains client records, reports and statistical data and other related project information
•Participates in outreach activities and community presentations as required
•Supports the crisis telephone line as needed as well as other crisis program services


•3-5 years community mental health experience
•Diploma/Degree in a human services related field is required (a combination of experience/education will be considered)
•Knowledge of crisis theory, mental illness, psychiatric medication and the Mental Health Act
•Effective problem solving and conflict management skills
•Excellent crisis intervention and screening and assessment skills
•Available to work 12 hour day shifts from Monday to Sunday
•Excellent communication and interpersonal skills, able to handle multiple demands in a manner that facilitates collaboration
•Ability to work well independently and as a team member
•A valid driver’s license and a vehicle
•CPR and First Aid certification
•Community experience is preferred
•Certifications in suicide risk assessment and in non-violent crisis intervention are preferred
•Second language skills are an asset